Hostme App Privacy Policy

Hostme is an intuitive and customisable restaurant management software where restaurants can manage reservations, table, waitlist, server rotation and customers loyalty programs.

We value your data and we are committed to being transparent about the data we collect from you. In order to provide our services, we collect personal data from our users.

Hostme, 1211 31st St NW, Washington DC 20007

https://www.hostmeapp.com/

This Privacy Policy applies to Hostme LLC, a modern restaurant reservation and table management solution (hereinafter ‘’Hostme’’). The terms ‘’we’’, or ‘’our’’ used in this Policy mean our organization as the context requires.

We greatly respect your privacy, which is why we make every effort to provide a platform that would live up to the highest of user privacy standards. Please read this Privacy Policy carefully, so you can fully understand our practices in relation to personal data. Personal data means any information that can be used, alone or together with other data, to uniquely identify any human being.

In order to ensure transparency this privacy policy ("Privacy Policy") governs how we process personal data we collect or receive from or about you ("you") in the following use cases:

• When you visit our Website
• When you use our mobile apps;
• When you create an account and when you log in to the mobile app;
• When you make a booking and provide us with your dining preferences
• When we acquire your personal data from third-party sources (such as restaurants)
• When we use the personal data of our customers (e.g. contact details)
• When we use the personal data of our service providers (e.g. contact details)
• When you interact with us on our social media profiles (e.g., Facebook, Instagram, Twitter, LinkedIn)

Table of contents:

1. Information we collect and how we process it
2. How we protect and retain your personal data
3. How we share your personal data
4. Additional information regarding transfers of personal data
5. Your privacy rights
6. Use by children
7. Interaction with third party products
8. Log files
9. Analytic tools
10. How to contact us

1. Information we collect and how we process it

1.1 When you visit our Website
Personal Data:

• IP address
• Browser type
• Operating system
• referring URLs
• your use of our website, and other clickstream data.

Source:

We obtain the personal data directly from you

Purpose of Collecting:

• To provide certain features of the Website
• To enhance your user experience
• To understand and save your preferences for future visits
• To advertise to you on other sites
• To compile aggregate data about site traffic and site interaction so that we can offer better Website experiences and tools in the future

Legal Basis:

• Legitimate interest (e.g. essential cookies)
• Consent

Third Parties We Share Data With:

• Google (analytics)
• Intercom (analytics)
• Twilio (communications)

Retention Period:

Please refer to our cookie policy in order to see details regarding how we keep your data.

Consequence of Not Providing Data:

• Certain Website features may not be available
• Cannot enhance your user experience
• Cannot understand and save your preferences for future visits
• Cannot advertise to you on other sites
• Cannot compile aggregate data about site traffic and site interaction so that we can offer better Website experiences and tools in the future

1.2 When you create an account and when you log in to the mobile app;
Personal Data:

• First name
• Last name
• Telephone Number
• Email address
• City
• Any other information that you provide us (e.g. in the context of support , optional)

Source:

We obtain the personal data directly from you

Purpose of Collecting:

• To be able to create a user account / profile for your
• To be able to log in and use the service
• To perform activities within the product
•To receive notifications and to collaborate within the product
• To provide you with our services

Legal Basis:

• Processing is necessary for the performance of a contract to which the data subject is party or in order to take steps at the request of the data subject prior to entering into a contract.
• Legitimate interest (e.g. to create your account and allow you to login).

Third Parties We Share Data With:

• Microsoft Azure (hosting)
• Intercom (support)

Retention Period:

Until we no longer need the information and proactively delete it or you send a valid deletion request.

Please note that we may retain it for a longer or shorter period in accordance with data retention laws.

Consequence of Not Providing Data:

• You cannot create an account
• You cannot log in
• You cannot use the service
• You cannot perform activities within the product
• You cannot receive notifications and to collaborate within the product
• We cannot provide you with our services

1.3 When you make a booking and provide us with your dining preferences
Personal Data:

• Telephone Number
• Date of Birth (optional)
• Anniversaries (optional)
• Dining Preference (optional)

Source:

We obtain the personal data directly from you

Purpose of Collecting:

• To be able to book dinings
• To be able to share your dining preference with restaurants
• To receive notifications and communicate with the restaurants
• To provide you with our services

Legal Basis:

• Processing is necessary for the performance of a contract to which the data subject is party or in order to take steps at the request of the data subject prior to entering into a contract.
• None of the information save for telephone number is obligatory, when you share your dining preferences such as your allergies you are freely providing information in order to have a safe service at the restaurant

Third Parties We Share Data With:

• Microsoft Azure (hosting)
• Intercom (support)
• Twilio (communications)
• Restaurant booked by the you

Retention Period:

Until we no longer need the information and proactively delete it or you send a valid deletion request.

Please note that we may retain it for a longer or shorter period in accordance with data retention laws.

Consequence of Not Providing Data:

• You cannot book a dining
• You cannot share your dining preferences with the restaurant
• You cannot communicate with the restaurant
• You cannot perform activities within the product
• You cannot receive notifications and to collaborate within the product.

1.4 When we acquire your personal data from third-party sources (such as restaurants)
Personal Data:

• First name
• Last name
• Telephone Number
• Email address
• City
• Any other information that you provide to the restaurant when you book a table

Source:

We obtain the personal data from the restaurant, within this processing activity Hostmeapp acts as a sole facilitator of the transactions and deemed as a data processor under the instructions of the restaurants

Purpose of Collecting:

• To allow restaurants to manage their bookings through our SaaS platform
• To provide restaurants with our services
• To receive notifications and communicate with the restaurants

Legal Basis:

Processing is necessary for the performance of a contract to which the data subject is party or in order to take steps at the request of the data subject prior to entering into a contract.

Third Parties We Share Data With:

• Microsoft Azure (hosting)
• Intercom (support)
• Twilio (communications)

Retention Period:

Until we no longer need the information and proactively delete it or you send a valid deletion request.

Please note that we may retain it for a longer or shorter period in accordance with data retention laws.

Consequence of Not Providing Data:

• Restaurants can not use our software to simplify their bookings
• Restaurants can not perform activities within the product
• You cannot receive notifications and to collaborate with the restaurant.

1.5 When we use the personal data of restaurants (e.g. contact details)
Personal Data:

• Full name
• Email address
• Phone number
• Restaurant name and details
• Payment information
• Any other information that you decide to provide/supply us

Source:

We obtain the personal data directly from you

Purpose of Collecting:

• To provide our products and services
• To perform the applicable agreement
• To communicate with our customers/clients

Legal Basis:

• Processing is necessary for the performance of a contract to which our customer is a party.
• Compliance with a legal obligation (e.g. tax laws, bookkeeping laws, etc.).

Third Parties We Share Data With:

• Google (analytics and advertising)
• Twilio (communications)
• Facebook (marketing and advertising)
• Stripe (payments)
• Marketing Consultant (configurations/analytics/advertising)

Retention Period:

Until we no longer need the information and proactively delete it or you send a valid deletion request.

Please note that we may retain it for a longer or shorter period in accordance with data retention laws.

Consequence of Not Providing Data:

• Cannot provide our products and services
• Cannot perform the applicable agreement
• Cannot communicate with our customers/clients

This Privacy Policy and above mentioned processing activities can be updated from time to time and, therefore, we ask you to check back periodically for the latest version of this Privacy Policy. If we implement significant changes to the use of your personal data in a manner different from that stated at the time of collection, we will notify you by posting a notice on our Website or by other means.

We may also use some other information like session and usage information for fraud detection and prevention, and for security purposes. The abovementioned personal data may also be used to comply with applicable laws, with investigations performed by the relevant authorities, law enforcement purposes, and/or to exercise or defend legal claims.

2. How we protect and return your information

We have implemented commercially-reasonable technical, organizational and security measures designed to protect your personal data. However, please note that we cannot guarantee that the information will not be compromised as a result of unauthorized penetration to our servers. As the security of information depends in part on the security of the computer, device or network you use to communicate with us and the security you use to protect your user IDs and passwords, please make sure to take appropriate measures to protect this information.

Retention of your personal data. In addition to the retention periods mentioned above, in some circumstances we may store your personal data for longer periods of time, for example (i) where we are required to do so in accordance with legal, regulatory, tax or accounting requirements, or (ii) for us to have an accurate record of your dealings with us in the event of any complaints or challenges, or (iii) if we reasonably believe there is a prospect of litigation relating to your personal data or dealings.

3. How we share your personal data

In addition to the recipients described above, we may share your personal data as follows:

• To the extent necessary, with regulators, courts or competent authorities, to comply with applicable laws, regulations and rules (including, without limitation, federal, state or local laws), and requests of law enforcement, regulatory and other governmental agencies or if required to do so by court order;

• If, in the future, we sell or transfer, or we consider selling or transferring, some or all of our business, shares or assets to a third party, we will disclose your personal data to such third party (whether actual or potential) in connection with the foregoing events;

• In the event that we are acquired by, or merged with, a third party entity, or in the event of bankruptcy or a comparable event, we reserve the right to transfer, disclose or assign your personal data in connection with the foregoing events; and/or

• Where you have provided your consent to us sharing or transferring your personal data (e.g., where you provide us with marketing consents or opt-in to optional additional services or functionality).

4. Additional information regarding transfers of personal data of European citizens

• The personal data is stored / hosting on Microsoft Azure’s cloud in the United States, pursuant to Microsoft’s privacy shield self-certification.

• Where we transfer your personal data outside of EU/EEA (for example to third parties who provide us with services), we will obtain contractual commitments from them to protect your personal data. Some of these assurances are well recognized certification schemes like the EU - US Privacy Shield for the protection of Personal Data transferred from within the EU to the United States or Standard Contractual Clauses for international transfers of EU..

5. Your privacy rights

• The following rights (which may be subject to certain exemptions or derogations) shall apply to certain individuals (some of which only apply to individuals protected by the GDPR):

• You have a right to access personal data held about you. Your right of access may normally be exercised free of charge, however we reserve the right to charge an appropriate administrative fee where permitted by applicable law;

• You have the right to request that we rectify any personal data we hold that is inaccurate or misleading;

• You have the right to request the erasure/deletion of your personal data (e.g. from our records). Please note that there may be circumstances in which we are required to retain your personal data, for example for the establishment, exercise or defense of legal claims;

• You have the right to object, to or to request restriction, of the processing;

• You have the right to data portability. This means that you may have the right to receive your personal data in a structured, commonly used and machine-readable format, and that you have the right to transmit that data to another controller;

• You have the right to object to profiling;

•  You have the right to withdraw your consent at any time. Please note that there may be circumstances in which we are entitled to continue processing your data, in particular if the processing is required to meet our legal and regulatory obligations. Also, please note that the withdrawal of consent shall not affect the lawfulness of processing based on consent before its withdrawal;

• You also have a right to request certain details of the basis on which your personal data is transferred outside the European Economic Area, but data transfer agreements and/or other details may need to be partially redacted for reasons of commercial confidentiality;

• You have a right to lodge a complaint with your local data protection supervisory authority (i.e., your place of habitual residence, place or work or place of alleged infringement) at any time or before the relevant institutions in your place of residence. We ask that you please attempt to resolve any issues with us before you contact your local supervisory authority and/or relevant institution.

• You can exercise your rights by submitting a request here. Subject to legal and other permissible considerations, we will make every reasonable effort to honor your request promptly in accordance with applicable law or inform you if we require further information in order to fulfil your request. When processing your request, we may ask you for additional information to confirm or verify your identity and for security purposes, before processing and/or honoring your request. We reserve the right to charge a fee where permitted by law, for instance if your request is manifestly unfounded or excessive. In the event that your request would adversely affect the rights and freedoms of others (for example, would impact the duty of confidentiality we owe to others) or if we are legally entitled to deal with your request in a different way than initial requested, we will address your request to the maximum extent possible, all in accordance with applicable law.

Deleting your account

Should you ever decide to delete your account, you may do so by submitting a request here. If you terminate your account, any association between your account and personal data we store will no longer be accessible through your account. However, given the nature of sharing on certain services, any public activity on your account prior to deletion will remain stored on our servers and will remain accessible to the public.

6. Use by children

We do not offer our products or services for use by children and, therefore, we do not knowingly collect personal data from, and/or about children under the age of eighteen (18). If you are under the age of eighteen (18), do not provide any personal data to us without involvement of a parent or a guardian. For the purposes of the GDPR, we do not intend to offer information society services directly to children. In the event that we become aware that you provide personal data in violation of applicable privacy laws, we reserve the right to delete it.

7. Interaction with third party products

We enable you to interact with third party websites, mobile software applications and products or services that are not owned or controlled by us (each a “Third Party Service”). We are not responsible for the privacy practices or the content of such Third Party Services. Please be aware that Third Party Services can collect Personal Data from you. Accordingly, we encourage you to read the terms and conditions and privacy policies of each Third Party Service.

8. Log files

We use log files. The information inside the log files includes internet protocol (IP) addresses, type of browser, Internet Service Provider (ISP), date/time stamp, referring/exit pages, clicked pages and any other information your browser may send to us. We use such information for security purposes and to analyze trends, administer the Website, track users’ movement around the Website, and gather demographic information.

9. Analytics Tools

We currently use marketing and sales analytics tools including: Google Analytics, Google Tag Manager, Google Firebase, Salesforce, Facebook and Twitter. We reserve the right to remove or add new analytic tools.

10. Contact us

If you have any questions, concerns or complaints regarding our compliance with this notice and the data protection laws, or if you wish to exercise your rights, we encourage you to first contact us at info@hostmeapp.com

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